Tuesday, 30 October 2018

Junior Clerk | Talati Exam Paper 31

Junior Clerk | Talati Exam Paper 31


Junior Clerk | Talati Exam Paper 31

But Lilienthal took several weeks to create a high Emotional Bank Account. He had these people get to know each other — their interests, their hopes, their goals, their concerns, their backgrounds, their frames of reference, their paradigms. He facilitated the kind of human interaction that creates a great bonding between people, and he was heavily criticized for taking the time to do it because it wasn’t “efficient.”(Talati Exam Paper )

But the net result was that this group became closely knit together, very open with each other, very creative, and synergistic. The respect among the members of the commission was so high that if there was disagreement, instead of opposition and defense, there was a genuine effort to understand. The attitude was “If a person of your intelligence and competence and commitment disagrees with me, then there must be something to your disagreement that I don’t understand, and I need to understand it. You have a perspective, a frame of reference I need to look at.” Nonprotective interaction developed, and an unusual culture was born. The following diagram illustrates how closely trust is related to different levels of communication. The lowest level of communication coming out of low-trust situations would be characterized by defensiveness, protectiveness, and often legalistic language, which covers all the bases and spells out qualifiers and the escape clauses in the event things go sour. Such communication produces only win-lose or lose-lose. It isn’t effective — there’s no P/PC Balance — and it creates further reasons to defend and protect.

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